YouSpeak Refund Policy

Effective Date: 2026 · 生效日期：2026 年

In short: unused purchased call time is refundable within 14 days of purchase. We aim to process approved refunds within 5–10 business days, though your bank or card issuer may take an additional 5–10 business days to post the funds.

1. Who We Are

YouSpeak is operated by SYNRISE LIMITED, Hong Kong (Business Registration No. 81194066, https://synrise.co/). Purchases are processed by third-party payment providers (Airwallex for Visa/Mastercard; Alipay for CNY).

2. What Can Be Refunded

  1. 14-day refund window: purchased call-time packages that remain entirely unused may be refunded in full within 14 calendar days of purchase.
  2. Partially used packages may be refunded pro rata for the unused portion, at our discretion, within the same 14-day window.
  3. Technical failures: if a payment was taken but call time was not credited within 24 hours, we will either credit the call time or refund the payment in full — your choice.
  4. Duplicate charges are refunded in full, no questions asked.

3. What Cannot Be Refunded

  1. Call time already consumed (except technical failures under 2.3).
  2. Requests made more than 14 days after purchase.
  3. Accounts terminated for breach of our Terms & Conditions.

4. How to Request a Refund

  1. Email service@synrise.co from your registered address with your order id (shown in the purchase receipt) and the reason.
  2. We acknowledge requests within 1 business day and decide within 3 business days.
  3. Once approved, we submit the refund to the original payment method within 5–10 business days. Card refunds go back to the same card; your bank may take up to 10 further business days to post it.

5. Statutory Rights

Nothing in this policy limits mandatory consumer rights you may have under the laws of your country of residence, including EU/UK distance-selling withdrawal rights where applicable.

6. Contact

service@synrise.co
SYNRISE LIMITED · Hong Kong · BR No 81194066

YouSpeak 退款政策

生效日期：2026 年

要点：购买后 14 天内、未使用的通话时长可全额退款。获批退款我们将在 5–10 个工作日内提交原路退回，银行/发卡行到账可能再需 5–10 个工作日。

一、运营主体

YouSpeak 由 SYNRISE LIMITED（香港，商业登记证号 81194066，https://synrise.co/）运营。支付由第三方处理（卡支付为 Airwallex；人民币为支付宝）。

二、可退款情形

  1. 14 天退款窗口：购买后 14 个自然日内，完全未使用的套餐可全额退款。
  2. 部分使用的套餐，可按未使用比例比例退款（由我们酌定），同样限 14 天内申请。
  3. 技术故障：支付成功但 24 小时内未到账，我们将按您的选择补足时长或全额退款。
  4. 重复扣款无条件全额退回。

三、不可退款情形

  1. 已消耗的通话时长（第 2.3 条技术故障除外）。
  2. 购买超过 14 天后的申请。
  3. 因违反服务条款被封禁的账户。

四、退款流程

  1. 使用注册邮箱致信 service@synrise.co，附订单号（见购买凭据）与原因。
  2. 我们 1 个工作日内确认收到，3 个工作日内给出决定。
  3. 批准后 5–10 个工作日内原路退回。卡支付退回原卡；银行入账可能需 10 个工作日。

五、法定权利

本政策不影响您依据所在国法律享有的强制性消费者权利（如适用，包括欧盟/英国远程购物撤回权）。

六、联系方式

service@synrise.co
SYNRISE LIMITED · 香港 · 商业登记证号 81194066

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