In short
Purchased call time is delivered instantly and digitally to your YouSpeak account after payment — there is no physical shipping or delivery of goods. Entirely unused call time is refundable within 14 days of purchase. Approved refunds are processed within 5–10 business days, though your bank or card issuer may take an additional 5–10 business days to post the funds.
Delivery
- Minutes credited to your account automatically after payment confirmation
- Normally instant; always within 24 hours
- No physical shipment — nothing is mailed
- No sign-up fee; buy only the talk time you need
Refund
- 14-day refund window for entirely unused packages
- Pro-rata refund for partially used packages, at our discretion
- Technical failure: credit or full refund — your choice
- Duplicate charges refunded in full, no questions asked
1. Who we are
YouSpeak is operated by SYNRISE LIMITED, Hong Kong (Business Registration No. 81194066), registered office: Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong S.A.R. Contact: service@synrise.co · +852 5749 5591. Payments are processed by third-party payment providers (Airwallex for Visa/Mastercard and local payment methods; Alipay for CNY).
2. What you buy and how it is delivered
- Product: call-time packages (30 minutes / 1 hour / 2 hours / 3 hours) that let you have spoken conversations with your AI friend inside the YouSpeak app. See Pricing for plans and prices in your currency.
- Delivery method: digital only. Minutes are credited automatically to the purchasing YouSpeak account once your payment is confirmed by our payment provider.
- Delivery time: normally instant; always within 24 hours. There is no delivery fee and no physical shipment.
- Delivery failure: if your minutes have not appeared within 24 hours of payment, email us with your order ID — we will either credit the call time or refund the payment in full, your choice.
3. What can be refunded
- 14-day refund window: purchased call-time packages that remain entirely unused may be refunded in full within 14 calendar days of purchase.
- Partially used packages may be refunded pro rata for the unused portion, at our discretion, within the same 14-day window.
- Technical failures: if a payment was taken but call time was not credited within 24 hours, we will either credit the call time or refund the payment in full — your choice.
4. What cannot be refunded
- Call time already consumed (except technical failures under section 3.3).
- Requests made more than 14 days after purchase.
- Accounts terminated for breach of our Terms & Conditions.
6. Statutory rights & related policies
Nothing in this policy limits any statutory consumer rights you may have under the laws of Hong Kong SAR or your country of residence. This policy forms part of our Terms & Conditions; see also our Refund Policy and Privacy Policy.
SYNRISE LIMITED · Hong Kong · BR No 81194066 · Governed by the laws of Hong Kong SAR · Effective date: 2026. We may update this policy; the current version is always published on this page.