1Send a deletion request by email
Email us from the address registered to your YouSpeak account:
To help us locate your account quickly, please include:
- Subject: Account deletion request
- Your account email address (the one you sign in with)
- Your in-app nickname (optional — it helps us confirm the account)
- A short note that you are requesting deletion of your YouSpeak account and its associated data
ℹ️ YouSpeak does not offer in-app account deletion at this time. When that becomes available, we will add it to this page.
2We confirm and process your request
Our support team replies to confirm your request and processes it in line with our privacy policy: account data is deleted after your account is cancelled.
What gets deleted — and what we keep
Deleted with your account
- Account data is deleted after you cancel your account.
- Voice audio is deleted when you delete it or when your account is cancelled.
- Conversation records and practice data are deleted with your account.
What we keep
- Server security logs, kept for security and availability, as described in the privacy policy.
- Any data we must keep to meet legal or regulatory obligations.
The full list of data YouSpeak processes is described in the privacy policy.
Questions
Can I delete my account from inside the app instead?
Not yet. YouSpeak does not offer in-app account deletion at this time. The email address above is the way to request deletion. When an in-app option becomes available, we will update this page.
How long does deletion take?
We process deletion requests in accordance with our privacy policy: account data is deleted after your account is cancelled, and voice audio is deleted when you delete it or when your account is cancelled.
What about a paid subscription?
Subscriptions are billed through the app store you purchased from. Manage or cancel them in your app store account settings. Deleting your YouSpeak account does not by itself cancel a store subscription.
For questions about your personal information, contact service@synrise.co.
YouSpeak is a product of SYNRISE LIMITED (Hong Kong, Business Registration No. 81194066).
See also: Privacy policy · Terms of service